Frequently Asked Questions
Everything you need to know about shopping with Xootz.
How can I track my Xootz order?
Once your order has been dispatched, you will receive an email with a unique tracking number and a link to monitor your delivery's progress.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to start your request.
Does Xootz offer international shipping?
Yes, we ship our collections worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options like Klarna and Afterpay for your convenience.
Are your materials sustainably sourced?
At Xootz, we are committed to ethical fashion. Over 60% of our current collection is made from organic or recycled materials.