Returns & Exchanges
At Xootz, we want you to love your new look, but if something isn't quite right, we offer a seamless 30-day return policy for all unworn and tagged items. Our goal is to ensure your shopping experience is as effortless as your style.
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the original items in their secure packaging, ensuring all designer tags remain attached and the garment is in its original condition.
Print & Attach Label
Download your prepaid shipping label from our portal and securely affix it to the outside of your return parcel.
Drop Off & Refund
Leave your package at any authorized carrier location; once received at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing